After making a reservation you must complete the booking form, duly signed by the first named person in the party.  The party leader must be over 18 years of age and authorised by all members of the party listed to accept the conditions of booking on their behalf.  Once the booking form is received the booking will be confirmed in writing or by e-mail, please check them carefully to ensure they are correct notifying any changes immediately.

Due to state fire regulations the maximum capacity of the villa must not be exceeded.  After you have received the confirmation we have a binding contract, all matters arising from it are governed by Scottish law.

Villa occupancy

The villa will be available for your occupancy at 5pm on the first day of your confirmed rental period. You are expected to vacate the villa by 10am on the last day of your confirmed rental period.

Payment

A £100 per week deposit is required on booking and is non refundable.  The balance and security deposit is due 2 months prior to departure.  If you book less than 8 weeks before departure the full balance is due immediately.

Security deposit

You are required to pay a security deposit of £100 in case of breakage, loss or damage to the villa and its contents during your stay.  This will be refunded approximately 3 weeks after you return from holiday; subject to there being no damage to the home or its contents.

If you have to cancel your holiday

Should it become necessary to cancel the booking the cancellation must be made by the party leader in writing.  The cancellation will become effective from the date your letter is received.  Cancellations are subject to charge detailed below as a percentage of the total amount due dependent on the time you cancel. 

Cancellation notice given:

More than 56 days          Deposit only

56 to 0 days                   100%

Force majeure

Unfortunately we cannot be held responsible nor accept liability where we are prevented from delivering our contractual obligations by "force majeure". These include but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes and other industrial disputes, natural disasters, fire, acts of God, terrorist activities, weather conditions, government action or other events outside our control. Your travel insurance may cover you in some of these events.

Travel Insurance

It is vital that you have adequate travel insurance for all members of your party to safeguard you from loss should it become necessary to cancel your holiday for an insurable reason. It is your responsibility to ensure you purchase cover that is sufficient for your needs.

In case of complaint

Whilst it is unlikely that you should have a complaint concerning your booking, things do occasionally go wrong. In case of complaint you must inform the local management company immediately so the matter can be rectified as soon as possible. If you are not satisfied with the solution please make this known in writing. We will not accept liability for any dissatisfaction or other complaints not reported to the management company during your stay. Contact details for the local management company are provided in the Villa. Should the complaint be unresolved when you leave please put your complaint in writing to us within 10 days of your arrival back to the UK. No liability will be accepted if the complaint is not received in writing within this period.